All products have a 30 day return policy unless otherwise marked. The return period for each item will be on the Additional Info tab under the description.
To return a product you must first request an RMA (Return Merchandise Authorization) number. To request an RMA number go to your Dropship Town account dashboard and click on "My Returns" on the left side. There will be a button to get you started. This will alert our returns department that you have a return and they will respond within 1-2 business days with an RMA number and return information.
A Few Things to Know
Types of Returns and What to Expect
Unwanted - You will be refunded the cost of the product.
Returned to Sender - You will be refunded the cost of the product minus return shipping expenses.
Lost in Transit- We will initiate a claim with the carrier, if the item is found/delivered to customer the claim will be closed, If there was insurance on the order and the carrier approves the claim then you will receive a full refund.
Defective - You will receive a full refund, it is up to you if you want to purchase a replacement.
Damaged - Damages must be reported within 7 days of package delivery and we will initiate a damage claim with the carrier. You will need to provide proof of the damage (usually photo(s) will be requested) If the claim is approved by the carrier, you will receive a full refund.
Missing Part(s) - In most cases we will get the warehouse to send the missing part(s), if this is not an option it will be treated as a not as described return.
Not as Described - If a product arrives not as described, we will review it on a case by case basis and may ask for additional information, if the item is found to actually be "Not as Described" you will receive a full refund.
Shipping Labels - Buyers are responsible for return shipping on all returns, although in some cases we may send a return label.
Non returnable items include but are not limited to
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.